Return Policy

Due to current healthcare regulations as a result of the COVID pandemic, MedStorz has revised our once generous return policy. The current policy is stated below.

You may return an unused item within 10 days of your receipt of the item if it is not a custom fabricated product or irreversibly altered in any way AND meets all guidelines to quality as a "returnable item".  A "returnable" item is one that is unused, in the original package with the item labels/tags attached, and in fully original condition.  If you would like to return an item, please contact MedStorz by email ([email protected]) or phone (281-407-2140) for a Return Authorization (RA) number and shipping instructions.  Items returned without a RA will not be eligible for a refund.

Within 15 business days of receipt of an approved returnable item, MedStorz will issue credit to the original form of payment minus the original shipping cost, prepaid shipping label cost (if applicable) and a 15% restocking fee. Should you want to return an item for store credit, please contact MedStorz by email ([email protected]) or phone (281-407-2140), as the restocking fee for the original item may be adjusted.

As the products we supply are MEDICAL GRADE and regulated, we can not accept a return or issue credit for an item that is:

  • Used, worn or altered in any way
  • Custom-fabricated
  • Missing original packaging, labeling or instructions
  • Returned to a location other than our corporate warehouse
  • Received without a Return Authorization