Due to current healthcare regulations as a result of the COVID pandemic, MedStorz has revised our once generous return policy. The current policy is stated below.
You may return an unused item by sending it the MedStorz billing office within 10 days of your receipt of the item if it is not a custom fabricated product or irreversibly altered in any way AND meets all guidelines to quality as a "returnable item". A "returnable" item is one that is unused, in the original package with the item labels/tags attached, and in fully original condition. If you would like to return an item, please contact MedStorz by email ([email protected]) or phone (281-407-2140) for a Return Authorization (RA) number. Write the RA number on the outside of the package and send the product to the address below. You may also request a prepaid shipping label to assist in prompt return.
Attn: Customer Service
RA # ______________
11103 Wickway Drive
Houston, Texas 77024
Within 5 business days of receipt of an approved returnable item, MedStorz will issue credit to the original form of payment minus the original shipping cost, actual prepaid shipping label cost (if applicable) and a 15% restocking fee. Should you want to return an item for store credit, please contact MedStorz by email ([email protected]) or phone (281-407-2140), as the restocking fee for the original item may be adjusted.
In some circumstances, items are shipped to you directly from a manufacturer instead of from our warehouse. Even if a product was shipped to you from a different address than our main warehouse in Houston Texas, all approved returns must be returned to the address above unless otherwise instructed. Unfortunately, items returned without notification will not be eligible for a refund.
As the products we supply are MEDICAL GRADE and regulated, we can not accept a return or issue credit for an item that is:
- Used, worn or altered in any way
- Missing original packaging, labeling or instructions
- Returned to a location other than our corporate warehouse
- Received without a Return Authorization